Handicap spaces are available on a first-come, first-served basis in the parking lot located closest to the Front Gate.
This service is a mode of transportation for anyone needing assistance getting back to the Front Gate once your visit has begun. It is not a tour.
This service is provided regularly from April 1 through October 31. From November 1 through March 31, there may be a slight delay due to inclement weather, ice or snow.
Visitors requiring assistance can speak with any staff member while on Zoo grounds or call (585) 336-7200 for assistance.
Wheelchairs are available at our ZooShop, free of charge. Simply leave your car key and/or driver’s license behind until the wheelchair is returned to us.
Strollers can be rented at the ZooShop. Members receive a 10% discount.
$4 for a single stroller (plus tax)
$6 for a double stroller (plus tax)
Contact a Zoo staff member for information about designated, out-of-the-way areas in the Zoo made available to visitors who may need to take a break with their child or member of their group.
Service animals are welcome. Guests with service animals must notify staff at the Front Gate before entering the Zoo.