We strive to make the Zoo accessible to all visitors.


Handicap spaces are available on a first-come, first-served basis in the parking lot located closest to the Front Gate.


This service is a mode of transportation for anyone needing assistance getting back to the Front Gate once your visit has begun. It is not a tour.

This service is provided regularly from April 1 through October 31. From November 1 through March 31, there may be a slight delay due to inclement weather, ice or snow.

Visitors requiring assistance can speak with any staff member while on Zoo grounds or call (585) 336-7200 for assistance.


Wheelchairs are available at our ZooShop, free of charge. Simply leave a valid photo ID behind until the wheelchair is returned to the ZooShop.


Strollers can be rented at the ZooShop. Members receive a 10% discount.

$4 for a single stroller (plus tax)
$6 for a double stroller (plus tax)

Quiet Spaces

Contact a Zoo staff member for information about designated, out-of-the-way areas in the Zoo made available to visitors who may need to take a break with their child or member of their group.

Service Animals

Service animals are welcome. Guests with service animals must notify staff at the Front Gate before entering the Zoo.