Parking
Handicap spaces are available on a first-come, first-served basis in the parking lot located closest to the Zoo entrance
Aides, Attendants, and Interpreters
One-to-one aides or attendants of guests or members who need additional support or assistance in order to enjoy the Zoo receive free admission. This includes family members or friends who are serving as an interpreter for deaf guests or as a guide for blind guests.
Non-members: Individuals should purchase an Admission Ticket online or at the gate. You do not need to purchase an advanced ticket for the one-to-one support. At the time of check-in, the guest must let the Admissions staff know that they are with a one-to-one support for them to be admitted free of charge.
Members: Guests should notify the staff at the time of check in that they are with a one-to-one support or attendant.
Handi-Cart
This service is a mode of transportation for anyone needing assistance getting back to the Zoo entrance once your visit has begun. It is not a tour.
Visitors requiring assistance can speak with any staff member while on Zoo grounds or call 585.336.7200 for assistance.
Wheelchairs
Wheelchairs are available at our ZooShop, free of charge, on a first come, first served basis. The Zoo does not allow reservations for mobility aids.
ECVs (motorized wheelchairs) are also available for a rental fee of $25 +tax. Renter must leave photo ID with ZooShop attendant until ECV is returned and they will not be allowed on the ZooTram. EVCs are available from April 1 – October 31. No discounts apply and availability is on a first come, first serve basis.
Strollers
Strollers can be rented at the ZooShop. No discounts apply.
$7 for a single stroller (plus tax)
$9 for a double stroller (plus tax)
Service Animals
Service animals are welcome at the Zoo. Guests with service animals must notify staff at check-in before entering the Zoo.
According to the Americans with Disabilities Act (ADA), a service animal must meet the following criteria:
- The animal is a dog or miniature horse
- Must be fully trained or training to perform a certain task, which include: seizure detection, medication reminders, deaf assistance, guide dog, stability assistance, or PTSD.
Therapy or emotional support animals are not permitted on Zoo grounds per federal and state regulations.
NOTE: If there is a direct threat to the health of Zoo animals or guests, Zoo staff will require that the service animal be removed from Zoo. premises”
Guests with Sensory Needs
We are proud to be certified Sensory Inclusive by KultureCity.
You will find quiet areas and headphone zones throughout the Zoo campus.
Guests who would like to take a sensory bag on loan for their visit can do so at the ZooShop. The sensory bag includes noise-cancelling headphones, fidget tools and more. A social story about a visit to the Zoo can be downloaded here.