We strive to make the Zoo accessible to all visitors.


Handicap spaces are available on a first-come, first-served basis in the parking lot located closest to the Front Gate.

Special Needs Guests

We welcome one free caregiver for individuals who need additional support or assistance in order to enjoy the Zoo.

Members: Guests must notify the front gate staff at the time of check in that they are with a caregiver. The guest needs to make a reservation in advance, but the caregiver does not.

Non-members: The individual should purchase a Timed Admission Ticket online. Caregivers do not need to reserve tickets in advance as we cannot discount these tickets online. At the time of check-in, the guest must let the Admissions staff know that they are with a caregiver in order for the caregiver to be admitted free of charge.


This service is a mode of transportation for anyone needing assistance getting back to the Front Gate once your visit has begun. It is not a tour.

This service is provided regularly from April 1 through October 31. From November 1 through March 31, there may be a slight delay due to inclement weather, ice or snow.

Visitors requiring assistance can speak with any staff member while on Zoo grounds or call 585.336.7200 for assistance.


Wheelchairs are available at our ZooShop, free of charge. Simply leave a valid photo ID behind until the wheelchair is returned to the ZooShop.


Strollers can be rented at the ZooShop. Members receive a 10% discount.

$5 for a single stroller (plus tax)
$7 for a double stroller (plus tax)

Service Animals

Service animals are welcome at the Zoo. Guests with service animals must notify staff at the Front Gate before entering the Zoo.

According to the Americans with Disabilities Act (ADA), a service animal must meet the following criteria:

  • The animal is a dog or miniature horse
  • Must be fully trained or training to perform a certain task, which include: seizure detection, medication reminders, deaf assistance, guide dog, stability assistance, or PTSD.

To ensure the safety of the animals residing at the Zoo, service animals in training are not allowed on Zoo grounds.

Therapy or emotional support animals are not permitted on Zoo grounds per federal and state regulations.

Guests with Sensory Needs

We are proud to be certified Sensory InclusiveTM by KultureCity.

You will find quiet areas and headphone zones throughout the Zoo campus.

Guests who would like to take a sensory bag on loan for their visit can do so at the ZooShop. The sensory bag includes noise-cancelling headphones, fidget tools and more.

Additionally, a social story about a visit to the Zoo can be downloaded here.

Learn more by downloading the KultureCity app.