Department: Communications
Direct Supervisor: Director of Communications and Engagement
FLSA Status: Non-exempt
Hourly Rate: $15.50 – $16.50
Working Hours: Part-time, year-round. Maximum of 10-20 hours per week.
Job Summary
The Seneca Park Zoo Society is seeking an employee with an interest in supporting the Zoo to serve as the administrative “front door” to the Zoo in the role of the Administrative Assistant. This role will handle incoming calls, greet and direct guests and perform other general office tasks as needed.
Duties
- Create and maintain a positive and upbeat first impression for callers and guests.
- Answer the main phone line into the Zoo and direct calls accordingly.
- Provide accurate/current information to all guests and callers.
- Follow established Zoo protocols for issues like emergencies, first aid, lost & found items and lost child.
- Use two-way radio to communicate with Zoo staff and supervisors.
- Accept and log in deliveries and notify recipient(s) of packages arrivals and vendors on site.
- Open and reply to reception e-mails.
- Schedule use of the Conference Center upon request.
- Sort incoming mail appropriately and distribute to other Zoo offices after daily mail is received.
- Post outgoing mail and monitor when postal supplies are needed.
- Assist other departments as needed.
Physical Requirements
This position requires sitting in an office environment and walking between different office of the zoo for mail distribution. Must be able to lift up to 40 lbs. Requires seeing, speaking, hearing and talking to Zoo guests and staff.
Work environment
This work is primarily in a busy office environment. Due to the schedule of the Zoo, working nights and weekends is expected.
Experience Requirements
- Minimum of three years’ experience in an office environment, preferably focused on customer service.
- Excellent customer service skills – in person and on phone.
- Ability to absorb and retain a wide array of details.
- Basic computer skills, including familiarity with Microsoft Word, Outlook, Excel and Office 365.
- Ability to remain calm under pressure or in emergency situations.
- Ability to work in a team environment.
- Ability to perform several tasks concurrently.
- Minimum of a high school diploma or GED required.
- Valid NYS driver’s license required for use of golf cart to transport guests and/or materials, when necessary.
Provide cover letter and resume to apply.
The Seneca Park Zoo is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
