Digital Membership Help

Within 36 hours of your purchase, you will receive an email with your card link and download instructions. In the meantime, your membership is active immediately upon purchase, so you are welcome to visit and present your Photo ID at the Member Entrance for entry.

When you renew your membership, your digital card will automatically update within 36 hours, and you will receive an email notification. If you have already downloaded your card to your phone, no action is required.

iPhone users

Access the membership card activation email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add”. This will automatically add the card to your iPhone’s Apple Wallet.

Android users

Make sure Google Pay is installed. To access the membership card activation email from your smartphone and click “Download” then tap on the “Save the Google Play” button. A preview will appear. Click on the “Save” button. In some cases, G Pay might ask you to log in so you can save it to an account. Please log in to continue (no credit card information should be require). The card will be save to GPay and you will be able to access it from the GPay app at any moment.

Once downloaded, your digital card will be in your smartphone wallet.

We suggest forwarding your activation email. However, you can also share as follows:

iPhone users

Tap the share icon at the top right of the digital card.

Android users

Navigate to the back of card by clicking the small “i”. Tap the “Share Pass” button to share the card.

To visit, present your Photo ID at the Member Entrance for entry.

If you have an older physical membership card, you can continue to use that as well.

We can also provide a printed card for $5.00, available upon your membership purchase or renewal.

By default, all memberships will receive a digital membership card.

You may also select a printed card for $5.00, available upon your membership purchase or renewal.

Please contact us at [email protected] or 585.336.7212.to request a re-send of your card activation email

In the meantime, you can always present your Photo ID at the Member Entrance for entry.

Please contact us at [email protected] or 585.336.7212.

Yes.

Digital cards are automatically sent directly to the primary member within 36 hours of purchase.

If you want to personally present your gift, we recommend selecting a printed card with postal delivery option, which you can choose to have delivered to your address.

Please, note, there is a charge of $5.00 for printed cards.

Yes.