FAQ

Admissions

How do I visit the Zoo?

Pre-purchasing tickets are strongly encouraged to visit Seneca Park Zoo, you can also purchase them at the Zoo entrance. You can purchase them online at senecaparkzoo.org/tickets. Just select the date you’d like to visit. Once at the Zoo you can stay until grounds close. You’ll need to show your ticket (printed, or on your phone). Note that each person in your party (even children 2 and under) will need a ticket. As usual, there is no admission fee for children 2 and under or Zoo members.

Is there a reduced admission price for participants of a Supplemental Nutrition Assistance Program (SNAP)?

Yes, Seneca Park Zoo is proud to participate in Museums for All, ensuring the educational and recreational benefits offered by our world-class zoo are accessible to all; regardless of income. Reduced price tickets are available to those who participate in a Supplemental Nutrition Assistance Program (SNAP). An individual program card holder can purchase up to four (4) discounted general admission tickets per single day visit. Tickets are available for purchase online here or at the Zoo entrance. We will verify eligibility at the time of purchase and use by requesting to view the participant’s Electronic Benefits Transfer card and a valid government identification card. Reduced priced admission is not valid to special or separately ticketed events (e.g., Zoo Brew), field trips, or group visits. Guests must provide EBT card at the gate for discount pricing to be honored. If purchased online ahead of time but EBT is forgotten/lost/etc. when arriving at the gate we can apply what was paid to the full price of General Admission tickets.

What if I am a member? Can I just show up?

Yes, but members are encouraged to make members-only reservations for the dates they would like to visit. It will save you time in the line!

Will I have to leave at a specific time?

No, you can stay as long as you like until the grounds close.

How many tickets are available?

Tickets may be limited in situations where we need to control the quantity of guests being admitted to the Zoo based on health or operational considerations. 

Can I just walk up and get tickets?

Yes, however we encourage you to purchase in advance as it helps reduce your wait time in line. 

What if I miss my date?

Your ticket is valid for the day you select or any day in that season, one year from the day you purchased.  For example, if you purchased a ticket for a date between November 1 through March 31 you can use it any date between November 1 through March 31 for a year from the date you purchased it. 

What if it rains? Can I get a refund?

Tickets are for entry rain or shine. Refunds will not be given for weather or other reasons for cancellation.

Can I change my tickets to a different day?

For Member Reservations, please email members@senecazoo.org to reschedule at your convenience.

General Admission tickets are valid for the day you select or any day in that season, one year from the day you purchased.  For example, if you purchased a ticket for a date between November 1 through March 31 you can use it any date between November 1 through March 31 for a year from the date you purchased it. 

If you need to change your ticket to a different season please visit the ticket booth to make that change. 

I purchased tickets, but I have an issue I need help with. 

If you have purchased tickets, but haven’t received them in your email, please email ordersupport@senecaparkzoo.com.  If you have purchased a membership and need additional assistance, please contact  585.336.7212. 

Is there a cut-off time for last sale of admission tickets for today?

Online sales end 1 hour before the Zoo closes for the day. 

Can I give my tickets to someone else if I can’t make it?

Yes, but if they are member tickets, you can only give them to another member. All members will be asked for valid member ID when they enter.

How can I use my coupon or voucher?

Discounts and vouchers can be redeemed at the Ticket Booth at the entrance to the Zoo on the day of your visit. 

How can I use my membership from another AZA facility to receive a discount?

Guests interested in using reciprocal agreements from other AZA facilities can purchase their tickets at the Ticket Booth at the main entry to the Zoo.  Be sure to bring your valid membership card from one of the AZA Reciprocity Program Participants along with a valid government ID for verification.  You will receive 50% off for the individuals covered on your membership. 

I have a presale pass I previously purchased. Can I just come to the Zoo to redeem it?

Yes, you can present your presale ticket at the Ticket Booth for entry to the Zoo. 

I am a 1:1 aide and my client would like to visit the Zoo. Do we both need tickets?

Your client will need an admission/member ticket. When you and your client arrive at the Zoo, go to appropriate line (Members or Admissions) and explain that you are the 1:1 aide.

Zoo Experience

What is open? What is closed?

All animal habitats and public buildings are open.

Are giraffe feedings available?

Giraffe feedings are available seasonally, you can find all the info here.

Is the Tram available?

The tram is available seasonally, you can find all the info here. 

Are wheelchair rentals available?

Yes, wheelchair rentals are available on a first-come, first-served basis at the ZooShop. Wheelchairs will be sanitized after each use.

Are stroller rentals available?

Yes, stroller rentals are available at the ZooShop. Strollers will be sanitized after each use.

Is the crossing stream at Genesee Trail open?

The crossing stream is open seasonally and is currently closed for the season. 

Are the food stands open?

Yes, Eagle’s Landing Café is open and Crater Canteen is open seasonally. Additionally the Savanna Outpost will offer grab and go food seasonally. There are special precautions in place to ensure social distancing. Transactions can be done with credit card or cash.

Can I bring my own food?

Yes, you can still bring your own food and beverages.

Is the ZooShop open?

Yes, the ZooShop is open and Savanna Outpost is open seasonally, with special precautions in place to ensure social distancing. Transactions can be done with credit card or cash.

Group Sales

I have a group? How do I get the group discount?

Please email us at groups@senecaparkzoo.com with details about your group visit. 

Members

Do members need tickets?

Members are encouraged to make members-only reservation based on the date and time they would like to visit. Members have been sent a communication on how this will work. If further questions, email members@senecazoo.org.

What if I have non-members with me?

If you have non-members with you, they’ll need  to purchase tickets online (encouraged) or at the Ticket Booth. Please note, non-member entry begins at 10 a.m.

 

What if I want to join or renew my membership?

The fastest, most efficient way to join or renew is online here. Your membership will be activated immediately and remain valid through the end of the month the following year. You may also purchase over the phone at 585.366.7212 or in person at the Member Entrance.

Safety

What special precautions are underway for cleanliness?

We are following CDC guidelines for cleaning. We have signage pointing out high touch areas so guests can take extra care. There are sanitizing stations throughout the Zoo so guests can disinfect hands frequently.

Every day is a great day to visit the Zoo. Experience life on the wild side, enjoy up-close animal interactions and support global conservation efforts—right here at the Zoo. Reserve your tickets now for quick and easy entry, and enjoy more time connecting with wildlife.

April 1 through October 31

November 1 through March 31

Zoo opens at 9:30 a.m. for our Zoo members.
Open all year long. Closed on Thanksgiving Day, Christmas Day, and New Year’s Day.